Three steps
Export your contacts
Download a CSV from your current tool, including unsubscribed and bounced contacts so they stay excluded. Steps for each tool are below.
Attach the file in the chat
Say "Import my customers from this file". Tellnod maps the columns, shows what it found and keeps consent status; contacts without consent information are not marked as subscribed until you confirm they opted in.
Verify your domain and send a test
Add the SPF, DKIM and DMARC records Tellnod gives you, then start with your most engaged customers and widen the audience over a few weeks.
How to export from your current tool
| From | Where to export | Notes |
|---|---|---|
| Mailchimp | Audience → Export audience S1 | The download can contain one CSV per status (subscribed, unsubscribed, non-subscribed, cleaned). Import all of them so unsubscribes and cleaned addresses stay excluded. |
| Klaviyo | Audience → Lists & segments → open a list or segment → Manage → export to CSV S2 | Export the suppressed profiles too (Audience → Profiles → Suppressed) so they stay suppressed. |
| Shopify | Customers → Export → All customers S3 | If the file has an email marketing consent column, Tellnod uses it as the consent status. |
| MailerLite | Subscribers → select all → Actions → Export CSV S4 | Filter by unsubscribed, bounced and spam complaints and export those as well. |
What moves and what does not
- Moves: contacts, names, tags or custom fields as columns, consent status, unsubscribes and bounces.
- Rebuilt in a minute: your brand, read from your website, and your segments, described in plain words.
- Does not move: past campaign reports and automated flows. Tellnod does not have automated flows yet; you send those emails as campaigns, starting from a template.
FAQ
Will people who unsubscribed get my emails after I switch?
No, as long as the file includes them. Tellnod keeps unsubscribed, bounced and complained contacts excluded, and never marks a contact as subscribed without consent information.
Can I keep my old tool while I try Tellnod?
Yes. Many shops try a campaign or two first. Keep unsubscribes in sync between the tools while you use both.
Do I need help from your team to switch?
No. The import happens in the chat. If something in your file looks unusual, the assistant shows it before anything is imported.
Sources
- [S1] Mailchimp: View or export your contacts, checked
- [S2] Klaviyo: How to export a list or segment to a CSV file, checked
- [S3] Shopify Help Center: Importing and exporting customers, checked
- [S4] MailerLite: How to export subscribers, checked